Inspect Before Installation
Inspect the GlassMat and packaging before moving or installing it. If you find damage, stop and follow the delivery-damage steps below.
GLASSMAT CARE & SUPPORT
Everything You Need for Your GlassMat
Optionally register your product, review setup instructions, find care guidance, or request help from our support team.
START HERE
Set Up Your GlassMat Correctly
A clean, level supporting surface and the correct Slip-Grip pads help your GlassMat remain stable in everyday use.
Prepare the Floor
Remove dust and debris. Confirm that the floor is clean, dry, level, and able to support the complete glass panel.
Position the Slip-Grip Pads
Use the floor-specific pads included with your order. Place them beneath the glass as directed, not on the rolling surface.
Lower the Glass Gently
Use two adults for larger GlassMats. Lower the panel evenly and keep fingers, feet, and hard objects clear of the edges.
Confirm Stability
Make sure the complete panel is stable before placing the chair on it. Recheck pad position after the first few days of use.
Hardwood, Tile, Laminate & Vinyl
Use the low-profile hard-floor Slip-Grip pads included for your order. Clean away grit before installation and periodically check beneath the glass to help prevent trapped debris.
Low-Pile Carpet
Use the carpet pad configuration supplied with your order. Confirm the carpet and subfloor provide flat, continuous support and that the GlassMat does not rock after installation.
Medium or High-Pile Carpet
Confirm suitability before installation. Softer carpet and padding can affect support, so contact us if the panel rocks, shifts, or does not sit evenly.
WATCH & FOLLOW
Short Video Guides
Prepare and Position
Place the Slip-Grip Pads
EVERYDAY CARE
Keep the Surface Clear and Refined
Recommended Cleaning
Use a non-abrasive glass cleaner with a clean, soft microfiber cloth. Remove loose grit before wiping the surface.
Avoid Abrasive Tools
Do not use abrasive pads, powders, metal scrapers, or harsh tools that can damage the finish or surrounding flooring.
Inspect the Pads
Periodically check that the Slip-Grip pads remain clean and correctly positioned. Contact us when replacements are needed.
Moving the GlassMat
Remove the chair and accessories first. Use two adults for larger panels and keep the glass upright only when properly supported.
DELIVERY DAMAGE
Report Visible Damage Within 72 Hours
Inspect your order as soon as it arrives. Report visible carton or product damage within 72 hours of delivery, or concealed damage discovered after unpacking within 5 calendar days. Clear photographs help our team document the condition and respond efficiently.
- Photograph the unopened packaging and all visible damage.
- Photograph the shipping label and the damaged GlassMat before cleanup.
- Keep the packaging until our support team provides instructions.
- Never return or ship broken glass.
- Secure the area before carefully cleaning any broken glass.
LIMITED LIFETIME STRUCTURAL WARRANTY
Support Built Around Your GlassMat
Product registration is optional and is not required for warranty coverage. Keep your original receipt, order confirmation, or other accepted proof of the original purchase. Registration can make future support faster, but it does not replace proof of purchase.
Coverage
Coverage applies to eligible defects in materials and workmanship under normal use, subject to the complete warranty terms.
Proof of Purchase
Keep the original order confirmation, receipt, or other acceptable proof of the original purchase.
Transferable Once
Coverage may transfer one time to one subsequent owner. The original proof of purchase is required, and the complete warranty terms apply.
Approved Replacements
Approved replacement terms, shipping responsibility, and next steps are confirmed by our support team after review.
This section is a practical summary. The complete written warranty terms control if there is any difference.
Read the complete warranty termsOPTIONAL PRODUCT REGISTRATION
Save Your GlassMat Details
Registration is optional. Save your product configuration and contact details so our team can assist you more efficiently in the future.
- Faster product and setup support
- Saved size, finish, and floor information
- Simpler replacement-pad assistance
Registration is not required for warranty coverage. It is provided for support convenience and does not create, extend, or replace warranty coverage or proof of purchase.
NEED ASSISTANCE?
Send a Support Request
Tell us what happened and include your order number when available. We ordinarily acknowledge requests within 24–48 business hours and will provide next steps or instructions for sending photographs when needed.
READY TO CONTINUE?
Return to the GlassMat Collection
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