Standard GlassMats
Compare available sizes, clear and bronze finishes, product details, and current pricing.
Shop standard sizes
TheGlassMat.com support
Clear answers before and after your GlassMat arrives.
Contact us for product selection, order assistance, delivery questions, care guidance, warranty support, or a custom tempered-glass project. The more context you provide, the more directly we can help.
Send a messageStart in the right place
Direct paths for common questions.
Why Glass?
Understand the differences between bare carpet, flexible plastic mats, and a rigid tempered-glass surface.
Compare the materialsCustom tempered glass
Submit dimensions, intended use, finish, quantity, and delivery ZIP code for project review.
Request a custom quoteWarranty and care
Review the applicable product-care and warranty information before submitting a support request.
Contact product support
Help us help you
The right details reduce unnecessary back-and-forth.
For product-selection questions, tell us the approximate chair movement area, flooring material, carpet pile if applicable, chair base width, and whether you are considering clear or bronze. A quick outline of the room or desk arrangement can help us identify the most practical standard size.
For an existing order, include the order number, recipient name, delivery ZIP code, and the specific item in question. If the concern involves delivery or packaging, preserve the carton and protective materials until support has reviewed the situation. Document visible damage before moving or discarding packaging.
For product-care or warranty support, explain how the GlassMat is installed, the floor beneath it, which pads are being used, and what changed before the issue appeared. We may request clear photographs of the full panel, affected area, edges, corners, pads, flooring, and packaging as appropriate.
What to expect
Support grounded in the product and the application.
We identify the request
Your topic, order number, and message help route the inquiry to product guidance, order support, delivery, care, warranty, or custom-project review.
We review the relevant details
We may check the order, product specification, shipment information, photographs, installation conditions, or applicable policy before responding.
We explain the next action
Our response will identify the information still needed, available recommendation, applicable process, or next step rather than leaving the request unresolved.
Support questions
Before contacting us
These answers explain the information and process commonly required for customer support.
Where do I find my order number?
The order number appears in the order-confirmation email and subsequent shipment messages. Include the email address and recipient name used for the purchase if the number is unavailable. Do not send payment-card details.
Can I attach photographs to the contact form?
The standard Shopify contact form does not reliably accept file attachments. Submit the initial message with a clear description. If photographs are needed, support can reply with instructions for sending the relevant images.
What should I do if the package appears damaged?
Photograph the package before opening when possible, inspect according to the delivery instructions, and preserve all packaging. Contact support promptly with the order number, delivery date, description, and available photographs. Do not discard materials until the claim or support review is complete.
Where should I request a custom glass price?
Use the dedicated custom-quote page rather than the general contact form. It collects finished dimensions, intended use, finish, edge, corners, quantity, support conditions, and delivery ZIP code so the project can be evaluated accurately.
Can you recommend a GlassMat size?
We can help compare standard sizes when you provide the desk opening, complete chair movement area, chair base width, floor type, nearby furniture, and any room limitations. Final measurement and confirmation remain the customer's responsibility.
Does sending a message start a return or warranty claim?
A message starts a support review only. Eligibility, required documentation, authorization, shipping instructions, and available resolution depend on the applicable policy and circumstances. Do not ship or discard a product unless support provides instructions.
Still deciding?
Explore standard GlassMats before you message us.
Review dimensions, finishes, product specifications, and the glass-versus-plastic comparison.