Term
Limited lifetime structural coverage
"Lifetime" means the period the original covered product remains in service for its intended use, subject to the terms and exclusions on this page.
Warranty & Care
Protected for the long run.
Supported from day one.
Every GlassMat includes straightforward care guidance and a Limited Lifetime Structural Warranty against qualifying manufacturing defects. No registration required.
No registration required
Transferable one time
Two-business-day acknowledgment
Clear care guidance
A warranty you can understand
Long-term confidence without the fine-print maze.
A GlassMat is designed to provide a firm, smooth rolling surface for daily work. Our warranty is built around the same principle: clear expectations, practical care, and a direct path to support when something is not right.
The Limited Lifetime Structural Warranty follows the original GlassMat through one transfer to a subsequent owner when valid proof of the original purchase is retained. Coverage applies to qualifying defects in materials or workmanship during normal, intended indoor use.
Coverage at a glance
What the warranty is designed to protect.
Ownership
Transferable once
Coverage may transfer to one subsequent owner. The original receipt, order confirmation, or other accepted proof of the original purchase is required.
Registration
No registration required
Keep the original purchase documentation and product information. Those records are used to confirm eligibility if support is ever needed.
Covered and excluded
Protection for qualifying defects, with practical limits.
Every claim is reviewed using the product, installation, care, and incident details supplied by the customer. These examples explain the intended scope of coverage.
Generally covered
Qualifying product defects
- Verified defects in materials or workmanship.
- Structural failure attributable to a qualifying manufacturing defect.
- Edge or finish defects that were present when the product was delivered.
- Breakage during normal intended use when confirmed to result from a covered defect.
- Shipping damage reported within the delivery-protection deadlines below.
Not covered
Wear, impact, and improper use
- Scratches, stains, cosmetic wear, or normal changes in appearance.
- Chips or breakage caused by impact, dropped objects, or edge contact after delivery.
- Dragging, improper handling, incorrect installation, or relocation damage.
- Uneven, wet, dirty, unstable, or inadequately supported flooring.
- Incorrect, missing, displaced, or worn Slip-Grip pads.
- Exposed metal casters, furniture components, or other hard metal contact.
- Cutting, drilling, altering, repairing, or modifying the finished product.
- Outdoor use, excessive heat, open flame, or rapid temperature change.
Shipping & delivery protection
Inspect promptly. Document safely. Contact us directly.
Glass is carefully prepared for transit, but delivery damage must be documented quickly so we can review the shipment and carrier record.
72 hours
Report visible carton or product damage after delivery.
5 calendar days
Report concealed damage discovered after unpacking.
If the GlassMat arrives damaged
- Keep people and pets away from broken or unstable glass.
- Photograph the carton, shipping label, packaging, and product only when it is safe.
- Do not return or ship broken glass.
- Contact us within the applicable reporting period and include your order number.
- After documenting safely, use appropriate gloves, footwear, and tools for cleanup.
An approved delivery-damage claim includes the replacement product and standard replacement shipping within the contiguous United States.
How approved claims are resolved
A clear replacement policy at every stage.
Delivery damage
Replacement and shipping included
For approved shipping-damage claims reported on time, the replacement GlassMat and standard replacement shipping within the contiguous United States are provided at no charge.
First 90 days
Covered defect, fully replaced
For an approved manufacturing-defect claim made within 90 days of delivery, the replacement GlassMat and standard replacement shipping are provided at no charge.
After 90 days
Replacement product included
For an approved claim after 90 days, the replacement product is provided at no charge. The customer pays the current shipping and handling amount disclosed before shipment.
If the original model, size, or finish is unavailable, TheGlassMat may provide a reasonably comparable replacement. Coverage is limited to one approved warranty replacement per original product. A replacement does not restart or extend the original warranty term.
Setup
Start with a clean, stable foundation.
Correct setup protects the product, the floor beneath it, and the quality of the rolling experience.
- Inspect the carton and product before discarding the packaging.
- Use two adults to unpack, carry, position, or relocate the GlassMat.
- Wear suitable grip gloves and footwear. Do not use metal tools against the glass.
- Confirm that the supporting floor is clean, dry, level, and structurally sound.
- Install the correct Slip-Grip pads for the floor type and keep them properly positioned.
- Lower the GlassMat into place. Never drag or slide it across the floor.
- Leave clearance from walls, furniture, thresholds, and exposed metal components.
- Keep the original packaging until the product has been fully inspected and installed.
Routine care
Simple maintenance keeps the surface clear.
No special branded cleaner is required. Gentle tools and regular removal of grit are more important than aggressive cleaning products.
- Use a clean microfiber cloth with a non-abrasive, residue-free glass cleaner.
- Avoid abrasive powders, scouring pads, razor blades, and harsh chemicals.
- Remove grit from the GlassMat and chair casters before it can scratch the surface.
- Inspect Slip-Grip pads periodically and replace any that are worn, damaged, or displaced.
- Do not place exposed metal furniture legs, damaged casters, or sharp objects on the glass.
- Use two adults to lift the product before cleaning beneath it or moving it.
- Never drag, flex, strike, drill, cut, or modify a finished tempered-glass product.
Submitting a claim
Give us the details needed for a focused review.
We acknowledge warranty requests within two business days. Acknowledgment confirms that the request was received; additional documentation or review time may be required before a decision is made.
Start a warranty claimPlease include
- Original receipt, order confirmation, or accepted proof of original purchase.
- Order number, product size, glass finish, and delivery address.
- One full-product photo and clear close-up photos of the concern.
- Photos of the supporting floor, Slip-Grip pads, and installation area.
- Chair and caster information when the issue relates to use or surface contact.
- A concise explanation of when and how the issue was discovered.
- Current owner details if the warranty was transferred.
Frequently asked questions
Warranty and care, clarified.
These answers summarize the policy. The complete terms below control warranty coverage.
Do I need to register my GlassMat?
No. Keep the original receipt, order confirmation, or other accepted proof of the original purchase.
Is the warranty transferable?
Yes. Coverage may transfer once to one subsequent owner when valid proof of the original purchase is retained and supplied with the claim.
Are scratches covered?
Scratches and ordinary cosmetic wear are not manufacturing defects. Regularly clean the GlassMat and chair casters, and avoid exposed metal contact.
Who pays shipping for an approved replacement?
Approved delivery-damage claims and covered manufacturing-defect claims made within 90 days include standard replacement shipping. After 90 days, the replacement product is free and the customer pays the disclosed current shipping and handling amount.
What should I do if the GlassMat arrives broken?
Keep people and pets away, document the carton and product only when safe, and contact us within 72 hours. Never return or ship broken glass.
Can I use different pads or remove the Slip-Grip pads?
Use pads suitable for the floor and product. Missing, incorrect, displaced, or worn pads may reduce stability and can affect warranty eligibility.
Are custom and specialty glass products covered?
TheGlassMat-branded custom and specialty products receive written application-specific terms. Those written terms may supplement or control over this general warranty where stated.
Can I move my GlassMat to another room or address?
Yes, but relocation damage is not covered. Use two adults, lift rather than drag, protect every edge, and confirm the new supporting surface is clean, dry, level, and suitable.
1. Warrantor and covered products
This Limited Lifetime Structural Warranty is provided by TheGlassMat. It applies to eligible TheGlassMat-branded glass products purchased from TheGlassMat or an authorized seller, unless separate written terms supplied with a custom or specialty product state otherwise.
2. Who is covered
Coverage begins with the original purchaser and may be transferred one time to one subsequent owner. Valid proof of the original purchase is required for every claim. No separate product registration is required.
3. Warranty period
"Lifetime" means the period the original covered product remains in service for its intended use. It does not mean the lifetime of the purchaser, a subsequent owner, a building, or any other person or property. A replacement product does not restart or extend the original warranty period.
4. What is covered
Subject to these terms, TheGlassMat warrants the covered product against qualifying defects in materials and workmanship that cause structural failure during normal, intended indoor use. Eligibility and cause may be determined from photographs, installation details, product history, inspection, or other reasonably requested information.
5. What is not covered
This warranty does not cover scratches, stains, cosmetic wear, normal aging, impact, dropped objects, post-delivery chips, improper handling, dragging, incorrect installation, relocation damage, unsupported or unsuitable flooring, incorrect or missing pads, exposed metal contact, misuse, alteration, drilling, cutting, repair, outdoor use, excessive heat, open flame, thermal shock, or damage caused by a third party. Commercial or specialty applications may require separate written approval and terms.
6. Shipping and concealed damage
Visible shipping damage must be reported within 72 hours of delivery. Concealed damage must be reported within five calendar days of delivery. The customer must retain and safely document the carton, shipping label, packaging, and product when possible. Broken glass must not be returned or shipped. Failure to report delivery damage within these periods may affect eligibility for shipping-damage protection but does not eliminate rights that cannot lawfully be limited.
7. Claim procedure
Submit a claim through the support channel linked on this page. Include proof of original purchase, product and installation information, photographs, and a description of the issue. TheGlassMat may request additional information reasonably necessary to evaluate the claim. Warranty requests are ordinarily acknowledged within two business days; acknowledgment is not claim approval.
8. Exclusive warranty remedy
For an approved delivery-damage claim or approved manufacturing-defect claim made within 90 days of delivery, TheGlassMat will provide a replacement product and standard replacement shipping within the contiguous United States at no charge. For an approved warranty claim after 90 days, the replacement product is provided at no charge and the customer is responsible for the current shipping and handling amount disclosed before shipment. If the original product is unavailable, a reasonably comparable replacement may be supplied. Coverage is limited to one approved warranty replacement per original product.
9. Custom and specialty products
Custom sizes, drilled glass, cutouts, specialty edge profiles, decorative hardware, and other made-to-order products may have application-specific requirements, limitations, or written warranty terms. Where those written terms differ from this warranty, the product-specific terms control.
10. Consumer rights
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this warranty excludes or limits rights or remedies that cannot lawfully be excluded or limited.
Here when it matters
Questions about care, setup, or coverage?
Send us the details and we will help you identify the right next step.